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Why aren't WinZip's e-mail features working for me?

If you are using e-mail software on your computer:

WinZip® support for e-mailing archives using your e-mail software requires that you have the e-mail program installed and properly configured. If there is a problem with your e-mail configuration, then these features will either be nonfunctional or revert to using the WinZip built-in e-mail program.

WinZip uses a Windows feature called MAPI (Mail Applications Program Interface) to "talk" to your e-mail program. MAPI is a standard interface that allows WinZip and other programs to instruct your e-mail program to create a new message, attach a file to it, etc. If MAPI is not properly configured on your system, then WinZip and other programs can't create e-mail for you. "Properly configured" means that:

  • you have a MAPI-compatible e-mail program installed, and
  • the e-mail program properly supports the "Simple MAPI" interface that WinZip requires, and
  • the e-mail program is configured to be the default e-mail program (sometimes called the "default MAPI client").

Examples of popular MAPI-compatible e-mail programs include (but are not limited to) Outlook, Outlook Express, Windows Mail, Windows Live Mail, Eudora, and AOL 7.0 or later. Please note that beginning with Windows 7, a default e-mail client (such as Outlook Express or Windows Mail) is no longer included with Windows and you will need to either install a MAPI-compatible e-mail client or use WinZip's built in e-mail program for these functions to work.

AOL versions 4.0, 5.0, and 6.0 are not MAPI-compatible and therefore do not support WinZip's e-mail features.

If you are using WinZip's built in e-mail program:

WinZip support for e-mailing archives using your Web Mail account requires that you have WinZip properly configured to communicate with your web mail service. If there is a problem with your e-mail configuration, then these features will be nonfunctional

WinZip uses an Internet feature called SMTP (Simple Mail Transfer Protocol ) to "talk" to your web e-mail service. SMTP is a standard interface that allows WinZip and other programs to instruct the e-mail program to send a message. If your account and the SMTP service information is not properly configured in WinZip, then WinZip can't send e-mail for you. "Properly configured" means that:

  • you have a live internet connection to an SMTP-compatible web service, and
  • the web service properly supports the "SMTP" interface that WinZip requires, and
  • WinZip is configured with valid logon information and service information to connect to your web e-mail service.

Examples of popular SMTP-compatible web service include (but are not limited to) Yahoo! Mail, Gmail,and HotMail.

If you are having difficulty e-mailing your archives with WinZip:

We have tips for some popular configurations.