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Support and Questions

To check whether you have the most recent version of WinZip®, please check the version of WinZip displayed on the WinZip home page and compare it to what you have installed. In WinZip on Windows XP, click on the Help menu item and then About WinZip to open the About WinZip window. In WinZip on Windows Vista and later, click on the Help tab and then About to open the About WinZip window.  The WinZip version and build number are displayed.

Please see the section titled Frequently Asked Questions for answers to common questions.

Technical support is available at no charge. The best way to report problems is to send a message to the e-mail address shown on the WinZip web site's contact page.

When reporting problems, please include the following information:

  1. Is the problem reproducible? If so, how?
  2. What version of Windows are you running (Windows XP, Windows Vista, Windows 7, etc.)?
  3. What version of WinZip are you running? (To see what version of WinZip you have, choose About WinZip from the Help menu.) Please include the entire "version" line in your problem report.
  4. If a window with an error message was displayed, please include the full text of the window, including the text in the title bar.

Note: You can press F1 at any time while WinZip is active to access this online Help.