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WinZip Pro feature

Troubleshooting Camera Connections

This operation requires Windows XP or later.

This information may help if:

  • the AutoPlay dialog does not appear when you connect your digital still camera,
  • a program other than WinZip® starts when you connect your camera, or
  • WinZip doesn't appear in the AutoPlay dialog

Is your camera using the correct connection mode?

Digital cameras can connect to your computer in two different ways. WinZip will only appear in the AutoPlay dialog in one of the two modes.

  • Picture transfer ("PTP") mode: in this mode, Windows "knows" that the device you've connected is a camera. Zip from camera using WinZip will appear in the AutoPlay dialog in this mode.
  • Mass storage mode: in this mode, your camera appears to Windows as a storage device, just like a disk drive or a USB memory stick would. Because Windows has not identified the device as being a camera, Zip from camera using WinZip will not appear in the AutoPlay menu in this mode.

To determine which mode your camera is using, connect it to your computer. When the AutoPlay dialog appears, look for the device identification at the top. If it includes a drive letter such as "(G:)" your camera is in mass storage mode, and WinZip will not appear in the AutoPlay dialog.

Many digital cameras allow you to change modes using a setup menu; consult your owner's manual or your camera manufacturer's web site for information. Note that your manual may use different names for the two modes (one common name for picture transfer mode is "PTP").

Is the WIA service enabled?

WinZip uses a Windows component named Windows Image Acquisition ("WIA"). If WIA is not running, the AutoPlay dialog will not appear (and WinZip won't be able to connect to your camera).

To check this:

  1. Right-click My Computer on your desktop and click Manage.
  2. In the left pane, expand Services and Applications and click Services.
  3. Right-click Windows Image Acquisition in the right pane and click Properties in the resulting menu.
  4. Change the Startup type to Automatic if it is set to anything else.
  5. Click the Start button if it is enabled.
  6. Click OK.

Note: see this additional information if you are using Windows Server 2003 or Windows Server 2008.

Is AutoPlay set to perform a different automatic action?

If you connect your camera and AutoPlay does not appear, but a program other than WinZip starts, you may have AutoPlay set to automatically run that program.

Windows 8

  1. Open the charms bar and click Search.
  2. Type (without the quotes) "Control Panel" or as much of it as is needed until Control Panel appears.
  3. Click Control Panel.
  4. Follow steps 2-5 of the Windows 7 instructions, below.

Windows 7

  1. Click Start and open the Control Panel.
  2. If you are viewing the Control Panel by Category, click the Hardware and Sound group heading; on the Hardware and Sound group page, click Play CDs or other media automatically under the AutoPlay heading.

    If you are viewing the Control Panel using Large icons or Small icons, click Autoplay.

  3. In the Devices group, open the drop-down list for your camera
  4. Click either Ask me every time (to display the AutoPlay dialog) or Zip from camera using WinZip (to start WinZip automatically).
  5. Click Save.

Windows Vista

  1. Click Start and open the Control Panel.
  2. In the Hardware and Sound group, click Play CDs and other media automatically. If you are using the Classic View mode in the Control Panel, click Autoplay.
  3. In the Devices group, open the drop-down list for your camera
  4. Click either Ask me every time (to display the AutoPlay dialog) or Zip from camera using WinZip (to start WinZip automatically).
  5. Click Save.

Windows XP

  1. Open My Computer. If you don't have the My Computer icon on your desktop, you can click Start and then My Computer.
  2. In the My Computer window, your camera should be listed either under Devices with Removable Storage or Scanners and Cameras.
  3. Right-click on your camera and select Properties.
  4. On the camera properties window, click on the Events tab.
  5. Make sure that the Select an event field is set to Camera connected.
  6. In the Actions area of the properties window, click Start this program and select WinZip in the drop down box to automatically start the WinZip Camera Wizard every time that you connect your camera to your computer. Alternatively, click Prompt for which program to run and the next time that you connect your camera, you'll be presented with the AutoPlay dialog.
  7. Click OK to save and close the properties window.

Note: your camera needs to be connected to your computer and powered on in order for it to appear in the dialog boxes mentioned above.