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WinZip Pro feature

FAQ - Still Camera Support

How do I set up WinZip so that I can retrieve my pictures with one click from AutoPlay?

Note: This section does not apply if WinZip Express for Photos is installed.

You can easily configure WinZip to automatically download and zip pictures using the AutoPlay dialog that appears when you connect your digital still camera.

  1. Start WinZip.
  2. Open the Configuration window:
    • in the WinZip Ribbon interface, click the WinZip Options button in the Settings tab.
    • in the WinZip Legacy Toolbar interface, open the Options menu and click Configuration.
  3. On the Photos tab, click Quick zip from camera.
  4. Adjust any other camera settings as you would like. WinZip will automatically use these settings when downloading and zipping files from your camera.
  5. Click OK and close WinZip if desired.

When you click Zip from camera using WinZip in the AutoPlay dialog, WinZip will automatically download and zip your pictures using the settings you've defined. See WinZip and AutoPlay for additional information.

How do I add pictures to an existing Zip file?

There are three ways to do this.

  • Using the WinZip Ribbon interface:
    1. Open the Zip file (.zip or .zipx) and click Photos in the Backup tab.
    2. If WinZip Express for Photos is installed, choose Add to current Zip file in the second panel.
    3. Any pictures or other files that you download from your camera will be added to the open Zip file.
  • Using the WinZip Legacy Toolbar interface, open the Zip file first and then use Add from Still Camera in the Actions menu. Any pictures or other files that you download from your camera will be added to the open Zip file.
  • If WinZip Express for Photos is not installed, you can specify the name of an existing Zip file in the Specify Zip file and compression method panel In the Camera Wizard. And pictures or other files that you download from your camera will be added to the Zip file you specify.

Why didn't my pictures autorotate?

Autorotation requires support from your camera, and it is only used for pictures that meet certain criteria. See Picture Rotation for detailed information.

Why doesn't "Zip from camera" appear in my AutoPlay dialog?

Whether or not Zip from camera appears in the AutoPlay dialog depends on how your camera connects to the computer. You may be able to change a camera setting to correct this. To learn more, see WinZip and AutoPlay.

What are the "miscellaneous" files that the camera options talk about?

These are any files stored on the camera that were not identified by Windows as pictures, audio, or video.

The most common type of "miscellaneous" file is the raw image file. Raw image files are images that are stored in a format that is proprietary to the camera manufacturer and are usually supported by higher-end cameras such as digital SLRs.

Some manufacturers' raw files are identified by Windows as pictures, and WinZip should be able to acquire them normally. Other manufacturers' raw files, however, may not be identified as pictures, in which case WinZip will not download them. If you use your camera's raw format and your pictures do not appear in the picture selection dialog, try checking this option in the Cameras configuration tab.

If your camera's raw files aren't downloaded at all, even if you check Get miscellaneous (unknown) files, then Windows is not including them when WinZip asks for a list of all files in the camera. This may be an issue with your camera's firmware. Check your camera manufacturer's web site to see if a firmware update is available for your camera.

Why don't my camera's RAW image files appear in the picture selection dialog?
Why doesn't WinZip download RAW image files from my camera?

See the above discussion of "miscellaneous" files.

Why didn't WinZip retrieve the audio comments for the pictures I selected?

In order for WinZip to be able to associate an audio file with a picture, it must:

  • be stored in the same folder on your camera's memory card as the picture,
  • have the same base name as the picture (e.g., IMG_0001.JPG and IMG_0001.WAV), and
  • be identified to WinZip as an audio file (this is controlled by Windows and your camera).

If your audio files are not being downloaded along with your pictures, try checking the check box labeled Get miscellaneous (unknown) files in the Cameras configuration tab.

Why doesn't WinZip's camera support work on my Windows Server 2003 or 2008 system?

You may need to enable the Windows Image Acquisition (WIA) service. See Using WinZip's camera support with Windows Server for complete information.