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How do I contact WinZip technical support about a problem?

Article ID: 212

Last updated: 08 May, 2013

You can use this form to submit an inquiry regarding a technical issue and will usually receive a reply within one business day. Using Search in this Knowledge Base can help you find many articles explaining how to use WinZip applications. Here are some links to help you get started:
A quick example of how to unzip with WinZip
A quick example of how to zip files with WinZip
Quick Start Tips - WinZip for Windows 8
WinZip Mac Edition (knowlege base section)

Please note required fields denoted with an asterisk (*)

Which WinZip Product(s) were you using?


		WinZip 17.5
		WinZip 17.0
		WinZip 16.5
		WinZip 16.0
		WinZip 15
		WinZip for Windows 8
		ZipSend
		WinZip Courier 4.5
		WinZip Courier 4.0
		WinZip Courier 3.5
		WinZip Mac 2.0
		WinZip Mac 1.5
		WinZip System Utilities Suite
		WinZip Registry Optimizer
		WinZip Driver Updater
		WinZip Malware Protector
		WinZip Self-Extractor 4.0
		Other

Which operating systems are involved:


		Windows 8
		Windows 7
		Windows Vista
		Windows XP
		Mac OS 10.8
		Mac OS 10.7
		Mac OS 10.6
		Other operating system (please include details below)

For WinZip Courier or WinZip Companion, please indicate your email program(s):


		Microsoft Outlook 2010
		Microsoft Outlook 2007
		Microsoft Outlook 2003
		Microsoft Outlook 2002
		Outlook Express 6.0
		Windows Mail 6.0
		Other email program (please include details below)

Can you reproduce this problem?


		Sometimes
		Always
		Never

If the problem involves working with a compressed file, does it occur with:


		All the Files
		Some Files
		One File
		(If only one file is involved, please mention how to get a copy of that file).

Registered Name	* Registered Email Address

Please provide additional information below. Include anything that may be involved in your issue such as:

32-bit or 64-bit version of Windows
Other software that is running when the issue happens
The complete text of any error message
The version of Outlook that is in use (if Outlook is involved)
Name of and version of your antivirus application

You can scroll this field to enter as much text as necessary. Thanks!

* Problem Description

You can also send an email to Technical Support. Answering the four questions asked above will almost certainly result in a faster solution to any problems.

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