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Error 2103 displays when attempting to install WinZip

Article ID: 137
Last updated: 20 Sep, 2017
Views: 8901

This error occurs when the CommonStartup string value in the registry has for some reason become empty. To fix this, please try the following:

  1. On the keyboard, press Windows key (the Windows key)+R to open Run
  2. In the Run dialog type: regedit and click OK, which will open the Registry Editor
  3. Click Yes in the User Account Control dialog (if necessary)
  4. Browse to and expand:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
  5. Double click on Common Startup*
  6. Copy and paste the following into Edit String:
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
  7. Click OK
  8. Close the Registry Editor

*Note: If you do not find Common Startup in this key at all, please do the following before continuing with number 5 above:

  1. Right click in the right pane of the Registry Editor and choose NewString Value
  2. Name this string value Common Startup (note that there is a space between the words)

Return to #5 above at this point

Try installing WinZip again. If this is not helpful, please email Technical Support.

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