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Error 5 occurs when registering WinZip

Article ID: 143
Last updated: 04 Dec, 2013
Views: 104177

The Windows 8, Windows 7, and Windows Vista operating systems have security rules and User Account Control (UAC) settings that restrict writing data to certain protected files and folders.

Error code 5 when registering indicates that a registration file from a previous version exists, that this file and probably the folder in which it resides have permissions restricted to an administrator, and that the user who is installing does not have the required permissions to save or edit the registration file. If this error is encountered, the best solution is to delete the particular folder and its files, and then let WinZip recreate them with the correct permissions. For this solution and to see other work around solutions, please click the link for your Windows version below and follow the detailed Error code 5 steps.

Error code 5 dialog


Windows 8

Best solution: Delete the existing WinZip registration file

  1. Open to or change to the Start menu screen

Windows 8 Start

  1. Type the following (you do not need to click in any box before doing this):
    C:\ProgramData

Windows 8 Search

  1. Your typing displays in the Search box; press Enter on the keyboard
  2. In the ProgramData folder that opens, click the WinZip folder to select it; then press Delete on the keyboard

WinZip folder in ProgramData

  1. Click Continue in the warning dialog that displays

Warning dialog

  1. Open WinZip and enter your registration information

If these steps do not work for you, please continue to the alternate instructions below.

Run WinZip as administrator

  1. Open to or change to the Desktop screen
  2. Right click the WinZip shortcut and click Run as administrator

Click Run as administrator

  1. Click Yes in the User Account Control dialog that opens
  2. When WinZip opens, enter your registration information

Windows 7

Best solution: Delete the existing WinZip registration file

  1. Click on the Taskbar Start button. In the text box just above the Start button type: C:\ProgramData.

Click Start, type: C:\ProgramData

  1. Press the Enter key on the keyboard
  2. In the ProgramData folder that opens, click the WinZip folder to select it; then press Delete on the keyboard

Delete the WinZip folder

  1. Click Continue in the warning dialog that displays

Warning dialog

  1. Open WinZip and enter your registration information

If these steps do not work for you, please continue to the alternate instructions below.

Run WinZip as administrator

  1. On the Desktop, right click the WinZip shortcut and click Run as administrator

Click Run as administrator

  1. Click Yes in the User Account Control dialog that opens
  2. When WinZip opens, enter your registration information

Windows Vista

Best solution: Delete the existing WinZip registration file

  1. Click on the Taskbar Start button. In the text box just above the Start button type: C:\ProgramData.

Click Start, type: C:\ProgramData

  1. Press the Enter key on the keyboard
  2. In the ProgramData folder that opens, click the WinZip folder to select it; then press Delete on the keyboard

Delete the WinZip folder

  1. Click Continue in the warning dialog that displays

Warning dialog

  1. Open WinZip and enter your registration information

If these steps do not work for you, please continue to the alternate instructions below.

Run WinZip as administrator

  1. On the Desktop, right click the WinZip shortcut and click Run as administrator

Click Run as administrator

  1. Click Yes in the User Account Control dialog that opens
  2. When WinZip opens, enter your registration information

If you have any questions about this information or any continued difficulty, please email Technical Support.

Related Articles:
What is my registration code?
Registration, Purchases, Legal
How do I contact WinZip technical support about a problem?

This article was:   Helpful | Not Helpful
Attached files
file KB143.pdf (271 kb)

Also listed in
folder Customer Service -> Registration, Purchases, Legal
folder FAQ

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