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Outlook has to close and the dialog incorrectly blames WinZip Courier

Article ID: 171
Last updated: 21 Sep, 2017
Views: 31239

The situation described in the title is one that WinZip Courier cannot control. Problems of this nature were reported to Microsoft's Outlook team. Microsoft verified that issues of this sort are a result of conflicts with other add-ins, usually as a result of how they connect to Outlook.

Although the results of the investigation by Microsoft cleared WinZip Courier of any faults, it did not provide any means for preventing such issues from occurring. Additionally, there is no way to prevent the possibility that Courier might be blamed for these issues. It appears, from our testing, that the blame goes either to the last add-in installed or the last add-in on the list of add-ins.

For additional help in determining a cause of this conflict on your computer and to explore the possibility for a work around, please contact Technical Support. In your email message, please include what you can of the following:

  • Is this a new install or did you upgrade?
  • What antivirus application are you running? (Please include the version number)
  • Do you have any other file security application, such as a firewall or spyware application running? If so, what is it?
  • Do you have any other applications installed that interact with Microsoft Office applications? (Adobe, antivirus, etc)
  • Please open Outlook
    • Outlook 2016, Outlook 2013, and Outlook 2010:
      1. Click File and click Options
      2. Click the Add-ins button (lower left)
      3. Record both the Active and the Inactive add-ins listed
    • Outlook 2007: (Courier versions earlier than 7.0)
      1. Click Tools, and select Trust Center
      2. Click the Add-ins button (upper left)
      3. Record both the Active and Inactive add-ins listed

You are welcome to create and send screenshots to provide any of the information above.

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