| The error message from the title and body of this article can also display if the email account is governed by an Exchange server. In this case it would be due to the size of the attachment(s) plus the Zip file size. Please see The Attach Large File Feature for a solution and more information. |
After attaching a file or some files to an email message, you may have an error occur when WinZip Courier zips the attachment(s). You may see a message regarding Outlook's Temp folder being full and/or you may not be able to attach files in the first place (or open files attached to messages you receive).
WinZip Courier includes the means to deal with this if caused by a particular issue. However, an error still may occur if WinZip Courier is unable to clean out Outlook's temporary folder (SecureTemp), perhaps due to a permissions issue or something having to do with User Account Control (Windows 7 and Windows Vista). In such a case, you may need to resort to cleaning out the folder manually.
What follows are detailed instructions for finding the Outlook SecureTemp folder based on the information available at the Error opening attachments / Cleaning out the Temporary Outlook Files folder web page. These instructions are specific to Outlook 2010. The same procedure can be followed for other versions using the details from the web page above.
You will need to open the Registry Editor to locate the registry key listed for Outlook 2010. Browsing in the registry editor is accomplished by clicking the arrows (or plus symbols in Windows XP) in the left pane of the registry editor next to the keys that need to be expanded. The keys needing to be expanded are each listed between backslash marks ( \ ). The key you need to browse to is:
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security
Therefore you need to first open the registry editor. To do this:
- Click Start
- Windows 7 or Windows Vista - Above Start type: REGEDIT
Windows XP - Click Run and type: REGEDIT
- Click Yes in the User Account Control dialog (if necessary)
- Press the Enter key on the keyboard
Now browse in the registry editor to the key listed above. To start doing this, click the arrow (or plus symbol) to the left of HKEY_CURRENT_USER, then click to the left of Software, and so forth finally clicking on the Security key itself (keys look like folders).
In the right pane of the registry editor you should now see a string value named OutlookSecureTempFolder. This string records the path to this hidden folder.
We suggest that you do the following:
- Right-click the OutlookSecureTempFolder string and choose Modify
- An Edit String dialog will appear with the Value data of this string highlighted; press CTRL+C to copy this data
- Windows 7 or Windows Vista - Use CTRL+V to paste this data just above Start
Windows XP - Click Start, click Run and press CTRL+V to paste this data
- Press the Enter key.
This will cause the Outlook SecureTemp folder to open in a window. Now click Edit
Select All to highlight everything in this folder and then press the Delete key.
If you have any questions about this information or any continued difficulty, please
email Technical Support.
Related Article:
The Attach Large File Feature
