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How do I contact WinZip technical support about a problem?

Article ID: 212

Last updated: 19 Apr, 2012

You can use this form to submit an inquiry regarding a technical issue and will usually receive a reply within one business day. Using Search in this Knowledge Base can help you find many articles explaining how to use WinZip applications. Two such articles are
A quick example of how to unzip with WinZip and
A quick example of how to zip files with WinZip.

Please note required fields denoted with an asterisk (*)

Which WinZip Product(s) were you using?


		WinZip 16.5
		WinZip 16.0
		WinZip 15.5
		WinZip 15.0
		WinZip 14
		WinZip 12
		WinZip 11
		Older WinZip version
		ZipSend
		ZipShare
		WinZip Courier 3.5
		WinZip Courier 3.0
		WinZip E-Mail Companion 2.0
		WinZip Mac
		WinZip System Utilities Suite
		WinZip Registry Optimizer
		WinZip Driver Updater
		WinZip Self-Extractor 4.0
		WinZip Self-Extractor 3
		WinZip Self-Extractor 2.2
		Other

Which operating systems are involved:


		Windows 7
		Windows 7 x64
		Windows Vista
		Windows Vista x64
		Windows XP Professional Edition
		Windows XP Home Edition
		Mac OS 10.6
		Mac OS 10.5
		Other operating system (please include details below)

For WinZip Courier or WinZip Companion, please indicate your email program(s):


		Microsoft Outlook 2010
		Microsoft Outlook 2007
		Microsoft Outlook 2003
		Microsoft Outlook 2002
		Outlook Express 6.0
		Windows Mail 6.0
		Other email program (please include details below)

Can you reproduce this problem?


		Sometimes
		Always
		Never

If the problem involves working with a compressed file, does it occur with:


		All the Files
		Some Files
		One File
		(If only one file is involved, please mention how to get a copy of that file).

Registered Name	* Registered E-mail Address

If a problem only occurs when other software is running, please include relevant details. If the problem involves an error message, please include the complete text of the error message. You can scroll this field to enter as much text as necessary. Thanks!

* Problem Description

You can also send an e-mail to Technical Support. Answering the four questions asked above will almost certainly result in a faster solution to any problems.

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What is my registration code?		How do I find final builds of older WinZip versions?