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How do I contact WinZip technical support about a problem?

Article ID: 212
Last updated: 31 Jul, 2014
Views: 269862

You can use this form to submit an inquiry regarding a technical issue and will usually receive a reply within one business day. Using Search in this Knowledge Base can help you find many articles explaining how to use WinZip applications. Here are some links to help you get started:
A quick example of how to unzip with WinZip
A quick example of how to zip files with WinZip
Quick Start Tips - WinZip for Windows 8
WinZip Mac Edition (knowlege base section)

Please note required fields denoted with an asterisk (*)


Which WinZip Product(s) were you using?
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Which operating systems are involved:
 
 
 
 
 
 
 
 
Can you reproduce this problem?
   
 
 
 
If the problem involves working with a compressed file, does it occur with:
   
 
 
 
    (If only one file is involved, please mention how to get a copy of that file).
Registered Name * Registered Email Address


Please provide additional information below. Include anything that may be involved in your issue such as:
  1. 32-bit or 64-bit version of Windows
  2. Other software that is running when the issue happens
  3. The complete text of any error message
  4. The version of Outlook that is in use (if Outlook is involved)
  5. Name of and version of your antivirus application
You can scroll this field to enter as much text as necessary. Thanks!
* Problem Description

You can also send an email to Technical Support. Answering the four questions asked above will almost certainly result in a faster solution to any problems.

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