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Support and Questions

To check whether you have the most recent version of WinZip®, please check the version of WinZip displayed on the WinZip home page and compare it to what you have installed.  Click on the Help button, represented by a blue question mark (?) icon to open the About WinZip window.  The WinZip version and build number are displayed.

Please see the section titled Frequently Asked Questions for answers to common questions.

Technical support is available at no charge. The best way to report problems is to submit a ticket on our Support page.

When reporting problems, please include the following information:

  1. Is the problem reproducible? If so, how?
  2. What version of Windows are you running (Windows 10, Windows 11, etc.)?
  3. What version of WinZip are you running? (To see what version of WinZip you have, choose the blue question mark (?) icon from WinZip's Ribbon.) Please include the entire "version" line in your problem report.
  4. If a window with an error message was displayed, please include the full text of the window, including the text in the title bar.