Error 2103 displays when attempting to install WinZip

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This article is being maintained as archived information. There have been no recent reports of this error.

This error occurs when the CommonStartup string value in the registry has for some reason become empty. To fix this, please try the following:

  1. On the keyboard, press Windows key (the Windows key)+R to open Run
  2. In the Run dialog type: regedit and click OK, which will open the Registry Editor
  3. Click Yes in the User Account Control dialog (if necessary)
  4. Browse to and expand:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
  5. Double click on Common Startup*
  6. Copy and paste the following into Edit String:
    C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
  7. Click OK
  8. Close the Registry Editor

*Note: If you do not find Common Startup in this key at all, please do the following before continuing with number 5 above:

  1. Right click in the right pane of the Registry Editor and choose NewString Value
  2. Name this string value Common Startup (note that there is a space between the words)

Return to #5 above at this point

Try installing WinZip again. If this is not helpful, please submit a Technical Support ticket.

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